وكيل دعم فني ثنائي اللغة (ألماني-إنجليزي)

We are hiring a Bilingual Technical Support Agent to support employees with day-to-day IT issues in a modern, cloud-based workplace.

In this role, you will be the first point of contact for technical questions and will help users resolve common problems related to their accounts, laptops, email, and workplace software.

You will work closely with users to diagnose issues, provide solutions, and escalate more complex problems to senior IT teams when necessary.

This role is ideal for someone with IT support or helpdesk experience who enjoys helping people solve technical problems.

What You'll Do

• Act as the first point of contact for IT support requests via ticket, email, or phone
• Troubleshoot common issues related to user accounts, laptops, and workplace tools
• Help employees with login problems, password resets, and access to systems
• Support email issues and basic software troubleshooting
• Assist with laptop setup, configuration, and device management
• Document issues and solutions in the support ticket system
• Escalate more complex issues to a higher-level/dev team when needed
• Provide a friendly, service-oriented support experience

What We’re Looking For

• Native or near-native proficiency in German and English (MUST HAVE)
• 2–5 years of experience in IT Support, Helpdesk, or Service Desk roles
• Experience supporting end users in a business environment
• Familiarity with ticketing or IT support systems
• Hands-on working experience of Microsoft Exchange tools, environment, and solutions such as Intune, Active Directory, etc

What Makes You a Great Fit

Technical Experience (Preferred)

Experience with the following tools and technologies is a plus:

• Microsoft 365
• Email platforms, such as Outlook and Exchange
• User account and identity management
• Device management tools, such as Microsoft Intune and other MDM solutions
• Windows and macOS troubleshooting

Key Skills and Qualities

• Experience providing support through voice and digital channels
• Strong problem-solving and technical troubleshooting skills
• Clear communication with non-technical users
• A customer-focused approach to resolving issues
• Good organizational and documentation skills
• Ability to prioritize and manage multiple support requests effectively

What We Offer

• 100% remote work
• Collaborative and supportive global environment
• Exposure to international clients
• Opportunities for growth and development

Ideal Work Setup

• System: Windows 10 or above (32-bit) or MacBook (no Chromebook, Linux, or desktop)
• RAM: Minimum 8GB
• Processor: Intel Core i5 or higher
• Internet: 40–50 Mbps (download), 30 Mbps (upload)
• Equipment: Wired headset
• Environment: Quiet, distraction-free workspace

IMPORTANT NOTES!

Influx never asks candidates to make any payment throughout the entire recruitment process.Successful candidates will be contacted only through email ending with influx(dot)com.