* Handle tele-callers' collections and ensure achievement of monthly collection targets.* Monitor and guide the team on daily collection activities and call quality.* Coordinate with the team for daily operations and updates.* Continuously analyze and improve team performance through feedback and motivation.* Prepare and publish daily performance reports and track productivity.* Manage attrition within the assigned team and maintain discipline.* Ensure a smooth process flow for collection operations.* Implement new adaptable strategies to enhance efficiency and target achievement.