وكيل سفر غير صوتي

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era, TP has evolved to become sharper, more modern, and deeply focused on empathetic customer interactions. The company combines intelligent technology with human expertise to deliver seamless, future-ready service solutions. TP offers dynamic, multicultural work environments with opportunities for growth in customer experience and digital support roles. Team members are encouraged to develop professionally while contributing to innovative, customer-centric services.
Role Description This full-time, on-site Non Voice Travel Agent role is based in Cairo, Egypt. The Non Voice Travel Agent will handle travel-related inquiries and requests through written communication channels, such as email, chat, and online platforms. Responsibilities include managing reservations for flights, hotels, and car rentals, processing travel arrangements, and updating booking details accurately in relevant systems. The role involves providing responsive, high-quality customer service, resolving issues, and offering suitable travel options that align with client needs and policies. The Non Voice Travel Agent will also support sales objectives by identifying opportunities to promote additional services and ensuring a positive customer experience in every interaction.
Qualifications

• Candidates should possess strong skills in reservations and managing travel arrangements.
• Candidates should possess customer service skills with a focus on timely, clear written communication.
• Candidates should possess experience or familiarity with car rental services and related booking processes.
• Candidates should possess sales skills, including upselling and cross-selling appropriate travel products.
• Strong English reading and writing proficiency; additional language skills are an advantage.
• Comfort working with reservation systems, CRM tools, and standard office software.
• Attention to detail, problem-solving abilities, and a customer-focused mindset.
• Ability to work in shifts, collaborate in a team environment, and adapt to process changes.
• Prior experience in travel, tourism, or contact center operations is preferred.