مدير مطعم

Company Description Granada Restaurant & Pub is a fine dining establishment specializing in international cuisine, offering guests an elevated dining experience in Hurghada. The venue combines a refined atmosphere with high-quality food and beverage offerings, attracting both local residents and travelers. Team members work in a professional setting focused on exceptional service, presentation, and hospitality. Granada Restaurant & Pub values reliability, teamwork, and a commitment to creating memorable guest experiences.

Role Description The Restaurant Manager is responsible for overseeing daily operations to ensure smooth service, high standards, and consistent guest satisfaction in a fine dining environment. This full-time, on-site role in Hurghada includes managing staff schedules, supervising front-of-house and food & beverage service, and ensuring adherence to health, safety, and quality standards. The Restaurant Manager will handle hiring and onboarding of team members, provide ongoing training and coaching, and support a positive, inclusive work culture. The role also involves monitoring customer feedback, resolving guest concerns, coordinating with the kitchen and bar teams, and assisting with inventory control, cost management, and basic reporting. The Restaurant Manager will work closely with ownership to implement service improvements and uphold the restaurant’s brand and reputation.

Qualifications

• Strong customer-focused skills, including Customer Satisfaction and Customer Service, with a proven ability to handle guest inquiries and concerns professionally.
• Experience in Hiring and team supervision, including training, performance feedback, and supporting an inclusive, respectful work environment.
• Effective Communication skills for interacting with guests, team members, and leadership, and for coordinating between front-of-house and kitchen operations.
• Hands-on Food & Beverage knowledge, including fine dining service standards, menu understanding, and basic wine and beverage service familiarity.
• Previous experience in restaurant or hospitality management, preferably in a fine dining or upscale setting.
• Strong organizational and time-management abilities, with attention to detail and capability to work in a fast-paced environment.
• Basic understanding of budgeting, cost control, and inventory management is beneficial.
• Proficiency in relevant point-of-sale (POS) systems and general computer skills.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.
• Fluency in English; additional languages commonly spoken by guests in Hurghada are an advantage.