ممثل خدمة عملاء (كول سنتر)

Work location: El Shorouk City – Cairo Employment type: Full-time from 10 AM to 7 PM Reports to: Communication Team Supervisor Job Objective The job holder will contact customers who did not attend their appointments or bookings, with the aim of rescheduling them and converting the missed booking into an actual visit. Key Tasks Contact customers who missed their bookings daily, and reschedule the booking during the call. Politely inquire about the reason for non-attendance and handle objections professionally. Confirm the new booking to the customer via SMS or WhatsApp. Record the result of each call in the CRM system and schedule follow-up calls. Adhere to quality standards and protect customer data. Performance Indicators Number of daily calls: 80 to 120 calls. Re-booking rate from answered calls. Customer attendance rate for rescheduled bookings. Call quality evaluation. Requirements Excellent communication and persuasion skills, and a clear voice. Proficiency in computer use and fast typing, and English proficiency is an added advantage. Preference given to those living in El Shorouk or nearby areas (Badr, El Obour, New Cairo). Benefits Fixed salary, plus monthly commissions on recovered bookings. Transportation or transport allowance. Paid training and opportunities for promotion

Additional Details

• Number of vacancies: 6
• Shift system: Morning only
• Benefits: Transport allowance, overtime