مسؤول خدمه عملاء

• dejavu Egypt is a Leading women's Footwear Brand, selling shoes and bags since 2009 through 38 Stores in Egypt and our official website:About the job• A Customer Service Specialist to join our dynamic team at New Cairo Headquarter Office who will be responsible for attending promptly to dejavu customers and prospects by offering effective, consistent, and professional customer Care, including outbound calls, escalating cases, and following up with functional departments to ensure smooth operation with a high level of customer satisfaction:Key Responsibilities• Provide exceptional customer support by promptly responding to inquiries, resolving issues, and addressing concerns, as well as complaint handling as per dejavu CS standards• Provide accurate information about dejavu products and offers• Responsible and accountable for each and every ticket/request created until it is resolved successfully• Give the best level of assistance to customers by understanding their needs and following all policies and procedures• Ensure a high level of customer satisfaction and enhance the brand image to meet and exceed customer expectations• Understand & effectively deal with job stress and unsatisfied customers• Identify and escalate issues to the relevant team• Achieve dejavu customer service team KPIs• Complete all operational functions within the agreed SLA• Follow Customer Service guidelines & telephone etiquettes at all times• Perform the necessary and right actions on systems or tools to handle the customer request or resolve complaints properly, and maintain the company’s financial position by providing win-win solutions• Set reports if requested by the direct manager:Who You Are• You must hold a University degree - Military Service Exempted or completed for males• Preferred New Cairo residence or nearby• You have worked in a call center or Customer Service environment before with a minimum of one year of experience• You are a dynamic member who is passionate about giving the best service and able to handle multiple tasks• You have strong listening, communication skills, and empathy• You are open-minded, positive, and a team worker• You are service minded and effective in solving problems and making decisions• You can speak and write Arabic and English professionally• Self-motivated, detail-oriented, and organized• Able to adapt to change and meet the changing demands of the work environment

Additional Details

• Number of Vacancies: 3
• Shift System: Morning only
• Benefits: Health insurance, social insurance