قائد مجموعة المطعم والمقهى | ايكيا | مول العرب

Job description

verview Of The Role:

• As a Commercial Restaurant Manager, you oversee restaurant sales, guest areas, and dishwashing facilities. Your role is critical in providing irresistible food offers and a welcoming atmosphere that keeps customers returning. You work closely with team leaders and co-workers to ensure IKEA's food offerings appeal to store visitors and enhance their shopping experience. You drive business growth and profitability through effective staff management, commercial strategies, and operational excellence.

What You Will Do:

Customers

• Ensure guests feel welcome and strive to make them smile.
• Meet and serve guests with empathy and care, based on IKEA values.
• Lead by example and serve as an ambassador for the IKEA store.
• Regularly walk the store and engage in daily dialogue with guests for feedback.
• Empower team to take immediate action on guest needs and suggest improvements.
• Ensure knowledge of services offered in the store and communicate them effectively.
• Host guests and provide excellent service at all times.

Commercial

• Develop and implement an action plan for IKEA Food based on business plans.
• Implement range matrix in collaboration with Kitchen Production Manager.
• Collaborate with Com&In and Local Marketing for marketing activities.
• Plan and implement range changes with the Kitchen Production Manager.
• Maximise commerciality to grow sales, conversion rate, and profitability.
• Utilise commercial opportunities to attract visitors and improve productivity.
• Engage guests through storytelling, live cooking, and presentation of food offers.
• Ensure top-selling products and alternatives are promoted and displayed.
• Strengthen the low-price, quality, and sustainability perceptions.
• Ensure commercial areas are maintained in 'shape as new' condition.
• Create awareness of IKEA Food as a key marketing tool for sales potential.

People

• Lead business and team inspired by IKEA leadership capabilities.
• Recruit team members based on IKEA values.
• Ensure training so co-workers understand the IKEA Concept and their roles.
• Empower, support, and coach co-workers for better performance and growth.
• Develop successors to meet store succession needs.
• Promote an environment where IKEA culture is a living reality and diversity is valued.
• Ensure straightforward internal communication and information flow.

Steering the Business

• Ensure store success through attracting visitors, achieving sales growth, and profitability.
• Utilise reporting tools to develop business strategies.
• Challenge costs through lean and cost-conscious practices.
• Ensure implementation and follow-up of ASR rules and guidelines.

Operations

• Operate area according to IKEA Quality and Food Safety requirements.
• Implement and adhere to the IKEA HACCP plan.
• Report all food incidents or potential incidents through CASY.
• Promote sustainability initiatives like waste management.
• Ensure optimal productivity through staff planning.
• Maintain fresh and appealing food displays.
• Collaborate cross-functionally with colleagues in other parts of the store.
• Develop and implement best-practice solutions.
• Utilise IKEA Concept, tools, manuals, and guidelines effectively.

Skills

Required Skills To Be Successful:

• Proven decision-making and problem-solving skills.
• Ability to plan, prioritise, and organise workload efficiently.
• Strong communication skills and ability to delegate responsibilities.
• Understanding of KPIs and ability to influence their outcomes through departmental actions.

What Qualifies You For The Role:

• Experience in a vibrant retail environment and commercial marketing.
• Team management and development skills, preferably in food service or hospitality.
• Capability in creating and executing action plans and setting budgets.
• Knowledge of the IKEA Concept and values with English communication skills.
• Proficiency in MS Office tools.
• Familiarity with marketing and activity planning within a retail setting.