قائد فريق المطعم والمقهى | ايكيا | مول العرب

Job description

Overview Of The Role:

• The IKEA Food Team Leader is responsible for supporting the manager in fulfilling the purpose of the food function and advancing the IKEA business in areas such as production, restaurant operations, and market initiatives. The role is crucial in providing customers with irresistible food offers in a welcoming atmosphere. As line responsible during shifts, the leader is focused on maintaining high standards on the floor, supervising operations, engaging customers directly, and embodying IKEA values. With the aim of making visitors return repeatedly, the role demands active participation in customer feedback processes, commercial activities, team collaboration, and ensuring smooth daily operations.

What You Will Do:

Customers

• Ensure customers are always in focus and strive to make them smile.
• Serve customers with empathy and care, listening and supporting them using IKEA values.
• Act as a good ambassador for the store, giving customers reasons to return.
• Walk the store regularly to view it through customers' eyes and engage in dialogue for feedback.
• Take immediate action to meet customer needs and improve interactions.
• Ensure customers have a great shopping experience throughout the day.

Commercial

• Contribute to store business and IKEA Food action plans by supporting manager implementation.
• Ensure attractive presentation and communication of food ranges.
• Learn actively about product content, origins, and benefits, sharing knowledge with customers and colleagues.
• Ensure top-selling products are available, communicated, and displayed.
• Support manager in marketing, in-store activities, and range changes simply and cost-consciously.
• Maintain area efficiently, ensuring it is clean, organised, and inviting.
• Use market awareness to provide input on range and pricing.

People

• Ensure co-workers understand IKEA Concept and guidelines' impact on their roles.
• Lead by example, supporting and coaching colleagues to meet customer needs and grow.
• Promote an environment where IKEA culture thrives and diversity is valued.
• Actively participate and cooperate with colleagues around the store.
• Keep colleagues informed and encourage knowledge sharing.

Steering the Business

• Contribute to store success, high performance, and sales growth.
• Work towards agreed goals and take actions to meet them.
• Challenge costs through lean, simple, cost-conscious practices.
• Encourage discovering smarter ways of working.

Operations

• Ensure IKEA Quality and Food Safety Policies are followed.
• Report food incidents through CASY and inform manager, promoting a safety-first culture.
• Ensure right staff placement for optimal area operation.
• Work proactively to avoid bottlenecks, improving customer satisfaction.
• Implement daily operational routines as set by manager.

Skills

Required Skills To Be Successful:

• Ability to prioritize and organize work efficiently.
• Decisive with strong problem-solving skills and drive to make things happen.
• Excellent communication skills and willingness to delegate when necessary.
• Ability to drive sales and motivate a team towards commercial success.

What Qualifies You For The Role:

• Experience in vibrant retail environments with proven track records.
• Experience serving customers and supervising teams.
• Basic English communication skills and MS Office literacy.
• Knowledge of IKEA Concept, vision, and business advantages.