ممثل خدمة عملاء باللغة الإنجليزية

Company Description:

Atheel CX, part of Atheel Holding established in 2016, is a customer experience solutions provider supporting businesses across 25 industries. With operations in the UAE, KSA, and Egypt, and multiple delivery sites in Cairo, Atheel CX manages high transaction volumes for global clients while maintaining service continuity. The company serves over 150 clients, supports more than 5 million monthly transactions, and offers services in 15+ languages, including English. Atheel CX holds internationally recognized certifications for quality, information security, safety, and environmental management, reflecting its commitment to compliant, world-class operations. Team members join a large, multilingual workforce focused on innovation, operational excellence, and digital transformation in customer management.

Role Description:

The English Customer Service Representative is a full-time, on-site role based in Cairo, Egypt. The representative will handle customer inquiries in English via phone, email, chat, or other channels, providing accurate information and solutions in a timely and professional manner. Daily tasks include resolving issues, processing requests, documenting interactions in the system, and following established procedures and service standards. The role involves maintaining high levels of customer satisfaction, escalating complex cases when necessary, and collaborating with team members and supervisors to ensure consistent service quality. The representative is expected to adhere to performance targets, comply with company policies and security standards, and contribute to a positive, customer-focused environment.

Qualifications:

• Strong customer-facing skills, including experience in Customer Service Representatives and Customer Service roles.
• Proven ability in Customer Support and handling inquiries across multiple communication channels.
• Focus on Customer Satisfaction, with a track record of meeting or exceeding service quality metrics.
• Understanding of Customer Experience principles and commitment to delivering consistent, high-quality interactions.
• Excellent English communication skills (spoken and written) and clear, professional telephone etiquette.
• Ability to work on-site in Cairo, Egypt, in rotating shifts as required by business needs.
• Strong problem-solving skills, attention to detail, and the ability to remain calm and courteous under pressure.
• Basic computer literacy and comfort using CRM or contact center systems; prior BPO or contact center experience is an advantage.
• High school diploma or equivalent required; post-secondary education in business, communication, or related fields is preferred.

SEND “ENGLISH” ON WHATSAPP TO APPLY:

01115983632