ممثل خدمة العملاء

Company Description OnTheRun is an on-demand gear rental service that removes the need for carrying a gym bag to and from workouts. Members have a gym bag with fresh, clean gear delivered directly to their gym, ready for pickup before each session. After use, they simply drop the bag off, and OnTheRun manages cleaning, replacement, and preparation for the next visit. The service focuses on convenience, hygiene, and time-saving solutions for active individuals. Team members help create a seamless experience that keeps customers focused on their fitness, not logistics.

Role Description The Customer Service Representative is a full-time, on-site role based in Cairo, Egypt. In this position, the representative responds to customer inquiries via phone, email, and chat, providing accurate information about orders, deliveries, and membership plans. The role involves resolving issues such as delayed bags, gear concerns, or account questions, while maintaining a professional and empathetic tone. The representative will track and document interactions, follow up on open cases, and coordinate with operations and logistics teams to ensure timely solutions. The role also includes gathering customer feedback, suggesting service improvements, and supporting new customers through onboarding and account setup.

Qualifications

• Strong customer interaction skills, including Customer Service, Customer Support, and handling Customer Service Representatives tasks.
• Ability to maintain high Customer Satisfaction and consistently deliver a positive Customer Experience.
• Clear and professional verbal and written communication skills in English; Arabic language skills are a plus.
• Comfort with using CRM or ticketing systems and basic computer applications.
• Proven problem-solving abilities, attention to detail, and the capacity to stay calm under pressure.
• Ability to work on-site in Cairo, Egypt, with a reliable and punctual work ethic.
• Previous experience in retail, hospitality, or service-oriented roles is beneficial.
• High school diploma or equivalent; additional coursework or training in customer service is an advantage.