أخصائي مركز اتصالات

Company Description Brooklyn Business School is the official representative of the Brooklyn Institute in the United States for the Middle East and Africa, offering specialized professional programs in Business Administration. Established in 2009, the school designs up-to-date curricula aligned with current market needs and delivered by instructors who combine academic expertise with practical experience in international organizations and companies. Over the past 16 years, Brooklyn Business School has graduated more than 20,000 students and supported many in securing roles at leading global employers. The school’s vision is to prepare future leaders for the job market and foster ongoing professional development through practical, flexible education tailored to individual ambitions. Learners can choose between remote study options and attending classes at campuses, including the Abbasiya branch in Cairo.
Role Description The Call Center Specialist is a full-time, on-site role based in Cairo, supporting prospective and current students with timely, accurate information about programs, admissions, and learning options. Day-to-day responsibilities include handling inbound and outbound calls, responding to inquiries via phone and email, and documenting interactions in school systems. The specialist will assist with application processes, guide callers through program details, and escalate complex cases to the appropriate departments when needed. The role also involves maintaining high standards of customer service, following call handling procedures, and contributing feedback to improve communication workflows. Collaboration with admissions, student services, and academic teams is essential to ensure a smooth and supportive learner experience.
Qualifications

• Strong customer-facing abilities, including Customer Support and Customer Service skills.
• Excellent Communication capabilities, both verbal and written, suited to contact center environments.
• Familiarity with Contact Centers operations and call handling procedures, including use of phone and ticketing systems.
• Solid Computer Literacy, with the ability to work with CRM tools, email platforms, and basic office applications.
• Ability to manage multiple calls and inquiries, prioritize tasks, and maintain attention to detail.
• Fluency in Arabic and good command of English; additional languages are an advantage.
• Previous experience in a call center, educational institution, or customer service environment is preferred.
• High school diploma required; a diploma or degree in Business, Communications, or a related field is beneficial.
• Demonstrated professionalism, reliability, and a learner-focused mindset.