مساعد مدير مركز خدمة

We are seeking a proactive and organized Assistant Service Center Manager to support the daily operations of our maintenance branch. The ideal candidate will assist the Branch Manager in managing maintenance activities, coordinating between departments, and ensuring high-quality service delivery and customer satisfaction.

Key Responsibilities:

• Assist the Branch Manager in managing the daily operations of the maintenance branch.

• Coordinate between the maintenance team and customer service.

• Follow up on maintenance requests and ensure tasks are assigned and completed on time.

• Ensure maintenance work meets company standards and quality requirements.

• Follow up on customer complaints related to maintenance and help resolve issues.

• Track maintenance cases from start to completion and ensure proper documentation.

• Assist in preparing daily and monthly reports for the Branch Manager.

• Follow up on the usage and availability of spare parts and coordinate with the warehouse when needed.

• Support the Branch Manager in administrative and organizational tasks.

Requirements

• 1-5 years of experience in a service center, retail, or customer service environment.

• Bachelor’s degree is required.

• Previous experience working with systems (ERP, CRM, or similar).

• Good computer skills (MS Office).

• Strong organizational, communication, and problem-solving skills.

• Ability to work under pressure and handle multiple tasks.