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Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on using state-of-the-art technology solutions to help partners and clients reduce costs and enhance efficiency. With strong expertise in the information technology field, SoftTrend is committed to delivering solutions that align with customers’ needs and requirements. The company’s mission is to become a market leader in IT by maximizing the value and profits of its clients and partners through high-quality, tailored services.
Role Description This is a full-time, on-site Tele-marketing Representative role based in Qesm El Maadi. The Tele-marketing Representative will make outbound and receive inbound calls to introduce SoftTrend’s software licensing and IT services to prospective and existing clients. Responsibilities include presenting product features and benefits, understanding customer needs, and generating qualified leads and sales opportunities. The role also involves maintaining accurate call records, following up on leads, and collaborating with the sales team to support ongoing campaigns. The representative will be expected to meet performance targets while providing professional and courteous customer interactions.
Qualifications

• Strong Customer Service and Customer Support skills to handle inquiries, resolve concerns, and build positive client relationships.
• Excellent Phone Etiquette and Communication skills to conduct clear, professional, and persuasive conversations.
• Proven Sales abilities, including lead generation, upselling, and closing opportunities.
• Ability to work in a fast-paced environment, manage time effectively, and meet call and sales targets.
• Comfort with basic IT concepts and software solutions; prior experience in technology or telemarketing is an advantage.
• Proficiency in using CRM or call management tools to document interactions and track follow-ups.
• High school diploma or equivalent; additional education in business, marketing, or IT is a plus.