مسؤول تصدير وخدمة عملاء ووثائق

Company Description SIDRA EGYPT is a shipping agency based in Egypt, specializing in global container, bulk, and break-bulk freight services. The company operates an extensive network across the Mediterranean, Red Sea, Black Sea, Europe, the Middle East, and key regions in Asia, enabling comprehensive and tailored shipping solutions. As a leading provider of shipping and logistics services in Egypt, SIDRA EGYPT acts as an agent for multiple main carriers and Non-Vessel Operating Common Carriers (NVOCC). With years of maritime industry experience, the team focuses on reliable, efficient, and customer-oriented service delivery.

Role Decription

Sidra Line Egypt is seeking an Export Customer Service & Documentation Executive to join our team in Cairo, Egypt.

The role is responsible for handling export bookings, coordinating shipment arrangements, providing customer service support, and managing export documentation throughout the shipping process.

Key responsibilities include receiving, processing, and confirming export bookings, coordinating with shipping lines and internal departments regarding vessel schedules, container availability, and shipment requirements.

The Executive will also be responsible for issuing Shipping Orders, following up on container pick-up and gate-in status, monitoring shipment progress, and keeping customers informed of vessel schedules, cut-off dates, and shipment updates.

Additionally, the role involves preparing and reviewing Shipping Instructions, Draft and Final Bills of Lading, export manifests, and other shipping documents, ensuring accuracy and timely completion.

The successful candidate will work closely with Sales, Operations, and Equipment Control teams to resolve shipment-related issues and ensure smooth export operations and customer satisfaction.

Qualification

• 1 year of experience in Export Booking, Customer Service, or Export Documentation within the shipping industry.
• Fluent English is mandatory (both written and spoken).
• Good knowledge of export booking procedures, Shipping Instructions, Bills of Lading, and shipping documentation.
• Familiarity with shipping lines, NVOCC operations, and container shipping procedures.
• Strong customer service, communication, and coordination skills.
• Ability to manage bookings, follow up on shipments, and handle customer inquiries efficiently.
• Good command of MS Office and shipping management systems.
• Strong attention to detail, organizational skills, and problem-solving abilities.
• Ability to work under pressure, meet deadlines, and manage multiple shipments simultaneously.
• Bachelor's degree in a relevant field is preferred.