مسؤول تسويق عبر الهاتف

Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services. The organization focuses on maximizing partners’ and clients’ profits by delivering state-of-the-art technology solutions that reduce costs and improve efficiency. With strong experience in the information technology field, SoftTrend is committed to understanding and serving customer needs and requirements in the most effective way. Team members join a culture that values innovation, customer success, and long-term partnerships. This environment offers opportunities to grow skills and contribute to impactful technology-driven solutions.
Role Description This is a full-time, on-site Telemarketing Executive role based in Qesm El Maadi. The Telemarketing Executive will make outbound calls to potential and existing clients to introduce and promote software licensing and IT service offerings, qualify prospects, and generate leads for the sales team. Daily responsibilities include explaining product benefits, answering basic inquiries, recording accurate call details in the CRM, and following up on leads to support the sales pipeline. The role also involves coordinating with sales and customer service teams, maintaining professional communication standards, and meeting agreed call and conversion targets. The Telemarketing Executive is expected to provide courteous, solution-oriented interactions that reflect SoftTrend’s commitment to client satisfaction.
Qualifications

• Candidates should possess skills in Lead Generation and Sales to identify prospects, qualify opportunities, and support revenue growth.
• Candidates should possess strong Customer Service and Customer Support skills to handle inquiries, address concerns, and ensure a positive client experience.
• Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
• Relevant experience in telemarketing, inside sales, or call center roles, preferably within IT or software solutions, is beneficial.
• Ability to work on-site in Qesm El Maadi, manage time effectively, and meet performance targets in a structured environment.
• Basic knowledge of IT services or software licensing concepts and familiarity with CRM or call management tools is a plus.
• Completion of secondary education; post-secondary studies in business, marketing, or IT-related fields are an advantage.