مسؤول تسويق عبر الهاتف (حديثو التخرج)

Company Description SoftTrend is a fast-growing company specializing in software licensing and IT services, supporting organizations with advanced technology solutions. The company’s mission is to become a market leader in the information technology field by helping partners and clients maximize profits through cost reduction and improved efficiency. Leveraging extensive experience in IT, SoftTrend focuses on understanding customer needs and delivering tailored solutions. Team members work in a dynamic environment that values innovation, reliability, and long-term client relationships.
Role Description This is a full-time, on-site Telemarketing Executive role based in Qesm El Maadi, suitable for fresh graduates. The Telemarketing Executive will make outbound calls to potential and existing clients to introduce SoftTrend’s software licensing and IT services, generate interest, and schedule follow-ups for the sales team. Daily tasks include identifying leads, explaining product features and benefits, answering basic inquiries, and updating customer and call records in CRM or related systems. The role involves handling initial customer interactions, providing courteous support, and collaborating closely with sales and customer service teams to meet campaign and sales targets. Training and guidance will be provided to help new graduates develop strong communication, sales, and customer service capabilities.
Qualifications

• Candidates should possess strong Communication skills, including clear speaking, active listening, and professional telephone etiquette.
• Candidates should possess Lead Generation and Sales skills to identify prospects, create interest, and support conversion of opportunities.
• Candidates should possess Customer Service and Customer Support skills to respond to inquiries, address basic concerns, and ensure a positive caller experience.
• Candidates should demonstrate a willingness to learn about software licensing and IT services, with basic computer literacy and comfort using CRM or call management tools.
• Candidates should have the ability to work on-site in Qesm El Maadi, manage time effectively, and meet individual and team performance targets.
• Fresh graduates are encouraged to apply; a diploma or degree in Business, Marketing, IT, or a related field is beneficial but not mandatory.
• Proficiency in English and Arabic, both spoken and written, is an advantage.