مدير حسابات رئيسي أول

About Khazna

Khazna launched in 2020 with a mission to improve the financial well-being of the underbanked, who have little access to formal financial services by providing access to convenient, effective and secure smartphone-based financial services. Khazna has received the Central Bank of Egypt’s first prepaid card license and aims to become the go-to neobank for underbanked consumers across the Middle East. In the next phase of its journey, Khazna is looking to continue scaling up its operations in Egypt and to launch its operations in Saudi Arabia.

This is a fun stage in the company's lifecycle as the core foundation has been but it is still early enough to assume a ton of ownership and to help shape the future of the company and its success.

We are consistently on the lookout for rock stars to help us solve for financial inclusion.

Job Description

• Build and maintain strong, long-term relationships with strategic accounts to ensure customer satisfaction, retention, and business growth.
• Identify and develop new business opportunities within existing accounts to increase revenue and expand partnerships.
• Monitor account performance, revenue growth, retention rates, and key performance indicators (KPIs), providing regular reports and forecasts.
• Lead contract renewals, commercial negotiations, and account development plans to maximize profitability and ensure business continuity.
• Proactively identify customer risks and develop action plans to prevent churn and maintain revenue.
• Analyze market trends, competitor activities, and customer feedback to identify growth opportunities and improve service offerings.
• Handle complex client requests and escalations, ensuring timely resolution and maintaining strong customer relationships.
• Prepare and present account performance reports, business reviews, and strategic recommendations to management.
• Identify opportunities to upsell and cross-sell products and services across existing accounts.

Required qualifications

• Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
• 5+ years of experience in Account Management, Corporate Sales.
• Strong analytical skills with the ability to analyze account performance, identify business trends, and develop data-driven action plans.
• Strong commercial awareness and the ability to identify growth opportunities, assess risks, and develop effective account strategies.
• Excellent communication, negotiation, presentation, and problem-solving skills.
• Ability to manage multiple accounts, prioritize tasks, and work effectively across different departments.
• Advanced English communication skills, both written and spoken.
• Having a car is a plus.