Strong customer interaction skills, including Customer Service, Customer Satisfaction, and professional Phone Etiquette.
Experience with Dispatching, including scheduling, routing, and coordinating field technicians or service staff.
Clear and effective Communication skills, both verbal and written, to interact with customers and internal teams.
Ability to work on-site in Giza and handle a fast-paced environment with multiple concurrent service requests.
Good organizational and time-management skills, with attention to detail in logging and updating service records.
Basic computer proficiency and familiarity with dispatching or CRM software; prior experience in a technical or digital solutions environment is an advantage.
High school diploma or equivalent; additional education or training in administration, IT services, or related fields is beneficial.