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Job description

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design. Position Overview We are looking for motivated Consultants to join our Global Delivery Center team in Egypt. You will support customers across multiple industries and regions by resolving technical issues, delivering solutions, and working in a SaaS environment on our CAD and PLM software. No previous work experience is required. We will provide training, and you will learn from experienced colleagues as part of a supportive, globally distributed team. Your engineering or technical education, curiosity, and clear communication skills are what matter most. Basic knowledge of or an interest in CAD, PLM, or software support would be an advantage. Contract : 1 Year Contract with possible extension. Responsibilities: Support customers by phone and email with CAD and PLM-related issues, under the guidance of experienced colleagues. Resolve issues within defined service-level targets and promptly escalate critical issues. Manage the case backlog, keep customers regularly updated, and maintain professional and effective relationships with customers and technical peers. Investigate issues through root cause analysis and support their resolution. Install and configure development environments and solutions for testing and support purposes. Support configuration, customization, and testing activities as part of project deliverables. Provide accurate and timely information and feedback to project teams. Support project documentation in accordance with the Project Management Methodology. Create and maintain knowledge articles, including documenting solutions following case closure. Follow applicable project, case-routing, and compliance procedures. Share knowledge with local and global colleagues and participate in team meetings and training sessions. Qualifications: Bachelor's degree in Mechanical Engineering, Mechatronics, or a related technical field (recent graduates are welcome). Interest in or basic understanding of CAD/CAM concepts and workflows, such as part modeling, assemblies, and drafting. Familiarity with CAD software through coursework, academic projects, internships, or personal study. Basic understanding of PLM concepts, such as product data management, product lifecycle management, and change management. Basic knowledge of software installation, configuration, or licensing would be an advantage. Familiarity with remote support tools, video conferencing platforms, and ticketing or CRM systems would be an advantage. Skills and Behaviors: Excellent verbal and written communication skills in English (fluency in both spoken and written English is required). Ability to explain technical concepts clearly to non-technical customers. Strong customer service orientation, empathy, and a systematic approach to troubleshooting. High attention to detail, good time management skills, and the ability to manage multiple priorities. Willingness to learn quickly, adapt to new technologies, and work both independently and as part of a globally distributed team. Professional demeanor and respect for diversity and inclusive collaboration. Why Join Us? We are Siemens: At Siemens Software, flexibility is how we work—hybrid by default, built on trust and autonomy. Together, 30,000 people across more than 200 countries build technology that shapes the real world. You'll grow through real projects, strong technical peers, and global mobility, backed by the scale and benefits of an industrial software leader. We're committed to equality and inclusion, and we hire based on merit, skills, and impact. Bring your curiosity and creativity and help us shape tomorrow! Compensation & Benefits The total cash compensation range for this position is $ 18,900 to $ 41,600 with 10% of this being comprised of an annual incentive target (100% achievement). The actual compensation offered is based on the successful candidate's job-related skills, experience, and relevant education/training. Siemens offers health and wellness benefits to employees; you can access the benefits available in your country via the link: https://jobs.sw.siemens.com/benefits/ Our Commitment to Diversity & Inclusion We value equal opportunities and welcome applications from people with disabilities. At Siemens, we believe people who've had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Siemens Software. Transform the Everyday #LI-EDA