Supervising the waiter team and ensuring excellent service delivery. Monitoring the reception, recording, and execution of customer orders. Ensuring adherence to service standards and performance quality. Handling customer complaints and working to resolve them. Ensuring the speed and accuracy of order execution. Monitoring the cleanliness and organization of the service area. Previous experience in the restaurant and café industry, preferably in a Captain Order position. Good communication and leadership skills. Ability to organize and supervise the work team. Ability to handle work pressure and solve problems. Commitment, discipline, and good interaction with customers.