مدير العمليات والمرافق

About JLL

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Role overview

The operations and facilities manager will participate in managing mixed-use properties and facilities by fulfilling relevant procedural and legislative requirements. The role also includes conducting site inspections to monitor the implementation of policies and procedures related to building and facilities management.

Key responsibilities

Planning and budgeting
The manager will develop and formulate operational plans for property and facilities activities, implement the plans, monitor expenditure, follow up on performance indicators, and review completion rates. This includes estimating the annual budget for property and facilities activities after collecting and reviewing requirements from all department sectors.

Policy, governance, and stakeholder relations
The manager will develop and implement policies, procedures, and controls for property management and facilities activities, and seek approval for them. This includes maintaining effective working relationships with internal departments and external entities, such as government departments and service providers, through ongoing communication and periodic meetings. The manager will respond to inquiries, attend meetings and workshops, and participate in teamwork related to the section.

Contract and vendor management
The manager will supervise contract officers responsible for managing contracts related to property management and facilities activities, including facilities and property management, landscaping, and maintenance. This includes conducting periodic contract reviews before renewal, verifying tender documents for property management and facilities works, and recommending contract renewals or changes after evaluating company performance in consultation with the contract officer.

The manager will evaluate the quality of work provided by suppliers and contractors through regular site visits and follow-up on employee complaints, ensuring the continued delivery of high-quality, efficient services at an appropriate cost. The manager will ensure required procedures are followed in cases of contract breaches or implementation delays, communicate with contracted entities about shortcomings, and coordinate with the accounts section when deductions are required following section manager approval. The manager will review and approve completion certificates for invoices before referring them to the direct supervisor for final approval and forwarding them to the finance section for payment.

Security, leasing, and sustainability
The manager will organize security and guarding services for all buildings, premises, facilities, and properties, and follow up on guarding contracts in coordination with the relevant security authorities. The role also includes receiving requests to lease premises or warehouses for the department, liaising with relevant entities to obtain approval, and allocating the required budget. Additionally, the manager will supervise programs to reduce waste and consumption through reduction, reuse, and recycling policies, and develop and oversee plans to reduce energy consumption across department facilities.

Team leadership and performance management
The manager will contribute to annual performance evaluations for operations and facilities employees, follow up on feedback, motivate staff, identify their needs through individual and group meetings, and improve departmental performance in line with department mechanisms. The manager will propose employee training programs, hold periodic team meetings, distribute work among subordinates to support high productivity, and follow up on and approve attendance, departure, and leave permissions through approved systems.

Maintenance operations
The manager will follow up on and implement preventive and corrective maintenance for the entity’s buildings, facilities, premises, and properties in accordance with periodic maintenance programs and relevant instructions. This includes monitoring the maintenance services contract, ensuring contractor compliance with terms and specifications, evaluating performance, and coordinating with facilities management section employees when faults requiring maintenance are identified.

The manager will review service efficiency, establish maintenance schedules, and ensure contractors perform work according to plans and contractual obligations. This includes ensuring facilities are maintained to the required specifications and within set timeframes, whether by directly engaged contractors or other service providers, and ensuring service providers meet quality requirements to support customer satisfaction. The manager will provide technical support to contractors or employees as needed and follow up on correspondence to contracted entities regarding contractual matters, such as notices about unavailable services or shortcomings.

The role involves meeting periodically with the engineer responsible for monitoring the department’s maintenance work on site, reviewing maintenance reports, and meeting daily with the site engineer and technicians to follow up on activities. The manager will receive emergency maintenance requests and complaints through the GS Helpdesk technical support system, follow up with the maintenance company to assess and repair faults, coordinate the timely provision of maintenance services, and verify completed repairs. This includes monitoring contractor performance against issued work orders and internal feedback.

Field inspections and civil works
The manager will conduct field rounds to monitor building conditions and maintenance requirements, ensuring activities are completed according to plan. This includes following up on building maintenance and rehabilitation, as well as minor civil works projects, through periodic inspections to monitor building conditions, ensure safety, and identify civil works needs. The manager will review inspection reports, recommend required works according to priority and condition, and review the budget allocated to maintenance.

Safety and compliance
The manager will verify the efficiency of fire alarm systems and firefighting equipment, confirm that periodic maintenance is carried out, and verify lift efficiency by reviewing periodic reports issued by maintenance companies. The manager will also contribute to organizing mock evacuation drills for the property.

Documentation, reporting, and utilities
The manager will oversee the organized archiving and filing of documents, retaining complete documentation on contract execution or breaches to protect the department’s rights and interests. This includes reviewing invoices and reports, issuing completion certificates for works and invoices, documenting contractor performance, and preparing monthly reports and statistics for the direct supervisor.

The role involves receiving property insurance request correspondence from the department of finance and preparing responses with insurance values in accordance with applicable procedures. The manager will oversee water and electricity utility accounts for the property and premises, receive and review monthly statements and meter-reading schedules from the finance section, update the water and electricity services database, calculate and issue consumption performance indicators, prepare monthly cost and consumption reports, and develop and follow up on plans to rationalize electricity and water use.

The manager will perform other administrative duties as required and assigned by the property manager.

Candidate requirements

• At least 8–10 years of overall property management experience.
• At least 5 years of experience managing mixed-use developments, malls, high-rise commercial buildings, offices, and/or residential buildings in Egypt.

Location

On-site — Cairo, Egypt

If this job description resonates with you, we encourage you to apply, even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experience, and qualifications to generate insights into how your profile aligns with the specific requirements of the role.

Privacy and equal opportunity

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, we collect personal information to process your application as part of JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of protection and retain it only as long as needed for legitimate business or legal reasons. We will then delete it safely and securely.

JLL is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.