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JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you have deep experience in commercial real estate, skilled trades, or technology, or you are looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Lifestyle Manager leads the Lifestyle Department and drives exceptional guest experiences through personalized service, local expertise, and seamless coordination of guest requests. Acting as a key point of contact for VIP guests and residents, the role ensures that every interaction reflects the highest standards of hospitality, professionalism, and attention to detail.

The Lifestyle Manager provides strong operational leadership across guest engagement, concierge services, VIP and high-profile guest management, special occasions, and service recovery, with a continuous focus on guest satisfaction. The role is responsible for building and developing a high-performing team, upholding luxury service standards, and fostering effective collaboration across all departments to consistently exceed guest expectations.

Key responsibilities

• Lead, supervise, and develop the Lifestyle Department team, ensuring exceptional service standards are consistently delivered across all guest interactions.
• Build strong relationships with residents and guests, anticipating their needs and providing personalized recommendations, arrangements, and assistance throughout their stay.
• Manage the daily operations of the Lifestyle Department, ensuring efficient handling of resident and guest inquiries, messages, deliveries, packages, and information requests.
• Ensure the team maintains comprehensive knowledge of local attractions, cultural events, dining venues, shopping destinations, and leisure activities.
• Monitor guest feedback and service performance, addressing concerns promptly and implementing corrective actions to maintain high guest satisfaction levels.
• Oversee the coordination of transportation, limousine services, restaurant reservations, sightseeing tours, event bookings, and other guest requests.
• Establish and maintain strong partnerships with local businesses, attractions, entertainment venues, service providers, and tourism partners to enhance guest experiences.
• Welcome and personally assist VIPs, repeat guests, and special-profile guests, ensuring their preferences and individual requirements are recognized and fulfilled.
• Coordinate closely with Front Office, Guest Relations, Housekeeping, Transportation, Security, and other departments to ensure seamless guest service delivery.
• Assist residents and guests with complex travel arrangements, itinerary planning, flight information, visa-related guidance, and special occasion arrangements where appropriate.
• Maintain accurate records of guest preferences, requests, and concierge activities to support personalized service and operational efficiency.
• Ensure compliance with company policies, service standards, grooming requirements, and health and safety procedures while fostering a culture of excellence within the team.

Qualifications

• Diploma or degree in hospitality management, hotel management, tourism, or a related field preferred.
• Minimum of 3–5 years of concierge management experience, including at least 1–2 years in a supervisory or leadership role, preferably within a luxury hotel environment.
• Excellent knowledge of local attractions, restaurants, entertainment venues, transportation services, and destination experiences.
• Strong leadership, communication, and interpersonal skills, with the ability to build rapport with guests from diverse cultural backgrounds.
• Highly professional, discreet, and service-oriented, with exceptional organizational skills and the ability to manage complex guest requests and VIP requirements.
• Strong stakeholder management skills, with experience interfacing with owners and regulatory authorities.
• Fluent in written and spoken English; Arabic proficiency is highly valued.
• Preferably residing in East Cairo or the surrounding area.

What we offer

• Opportunity to work with a global leader in real estate services.
• Exposure to premium residential property management at institutional scale.
• Collaborative, professional work environment.
• Career development opportunities within JLL’s regional and global network.
• Competitive compensation package.

Location

On-site – Cairo, Egypt

Additional information

If this job description resonates with you, we encourage you to apply, even if you do not meet all the requirements. We are interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you are pursuing.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is used to process your application in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and retain it only as long as needed for legitimate business or legal reasons. We will then delete it safely and securely.

Jones Lang LaSalle (JLL) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.