مسؤول مطالبات

We are Allianz Partners, a leader in assistance and insurance solutions in international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the international health part of the business, which includes well-known customer-facing brands such as Allianz Care, Nextcare and Medi24.

The international health line of business provides international health, life and disability insurance and services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to going the extra mile. We are a truly global health partner, ensuring fast and simple access to the best advice, treatment and value for our customers.

Job overview

The claims administrator records medical claims for clients worldwide. We ensure a high level of customer service while registering claims within our service-level agreement. The claims administration department is a fast-paced and challenging environment.

What you do

Key responsibilities

Responsibilities will include, but are not limited to:

• Prepare, scan and register incoming claims received by post and email to ensure daily clear-to-zero targets are achieved.
• Enter data for incoming claims to optimize claims adjudication and ensure departmental service-level agreements are achieved.
• Collate and post claims letters to notify clients of their claim settlements.
• Liaise with other departments for support to ensure an efficient and professional response, thereby achieving customer satisfaction.
• Support global offices with administrative duties.
• Maintain accurate filing records so files can be located quickly and customer queries can be handled efficiently.
• Resend unsuccessful emails.
• Assist the in-house medical team by using AI models to streamline client hospital admissions, evacuations, repatriations and other cases, ensuring efficient and effective service.

Our employees play an integral part in our success as a business. We appreciate that each employee is unique, with individual needs and ambitions, and we enjoy being part of their journey.

We empower and encourage you to pursue your personal and professional development by offering a wide variety of courses and targeted development programs. You can do this in a global environment where international mobility and career progression are encouraged. Your health and well-being are key priorities for us. That is why we build work-well programs to provide peace of mind and flexibility in planning and arranging a better work-life balance.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges makes us a unique employer. Together, we can build an environment where everyone feels empowered and confident to explore, grow and shape a better future for our customers and the world around us.

At Allianz, we stand for unity. We believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. The foundation for this is our inclusive workplace, where people and performance both matter, and where we nurture a culture grounded in integrity, fairness, inclusion and trust.

We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability, sexual orientation or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Let’s care for tomorrow.

About the Company

With over 159,000 employees from 172 nationalities across more than 70 countries, we are one of the world's most trusted insurance and asset management companies. We offer a broad range of products and services in property/casualty insurance, life/health insurance, and asset management. We have our largest operational presence in Europe, and our parent company, Allianz SE, is headquartered in Munich, Germany. From jobs in Actuarial, Business and IT to Inhouse Consulting and Investment Management - your opportunities are endless!