أخصائي منصات التجارة الإلكترونية

Job Summary The E-Commerce Marketplace Specialist is responsible for managing and growing the company’s presence and sales across online marketplaces such as Amazon, Noon, Jumia, and other relevant platforms. The role involves managing product listings, pricing, inventory, promotions, orders, marketplace performance, and ensuring that products are accurately presented and commercially competitive. Key Responsibilities1. Marketplace Management Manage the company’s seller accounts across different online marketplaces. Maintain and update marketplace stores, product catalogs, and seller information. Ensure compliance with marketplace policies and requirements. Monitor account health and resolve marketplace-related issues.2. Product Listing Management Create and maintain accurate product listings and SKUs. Upload and update product titles, descriptions, specifications, images, and attributes. Optimize product listings to improve visibility, traffic, and conversion. Ensure product information, pricing, and availability are accurate across all platforms. Coordinate with the Product and Marketing teams to ensure consistent product content.3. Sales & Performance Management Monitor daily marketplace sales, orders, revenue, and conversion rates. Track sales performance against monthly and quarterly targets. Identify best-selling and slow-moving products. Analyze marketplace performance and recommend actions to increase sales. Prepare regular sales and performance reports.4. Pricing & Promotions Monitor competitors’ prices, offers, and promotions. Maintain competitive pricing across marketplaces. Coordinate and execute marketplace promotions, campaigns, vouchers, and discounts. Monitor the profitability and performance of promotional activities.5. Inventory & Order Management Monitor stock availability across all marketplaces. Coordinate with Warehouse / Supply Chain teams to maintain sufficient inventory. Identify potential out-of-stock situations and take preventive actions. Monitor orders, cancellations, returns, and delivery performance. Ensure marketplace orders are processed within the required SLA.6. Customer Experience Monitor customer reviews, ratings, and feedback. Coordinate with Customer Service to resolve customer complaints and marketplace issues. Identify recurring customer issues and recommend improvements. Work to maintain a high product rating and customer satisfaction level.7. Marketplace Advertising Coordinate with the Digital Marketing team on marketplace advertising campaigns. Monitor campaign performance and sales generated from marketplace ads. Support optimization of advertising spend and campaign performance.8. Competitor & Market Analysis Monitor competitors’ products, pricing, promotions, availability, and ratings. Identify market trends and new opportunities. Provide recommendations for new products, pricing strategies, and promotions. Required Qualifications Bachelor’s degree in Business Administration, Marketing, E-Commerce, or a related field.2–4 years of experience in E-Commerce, Marketplace Management, or Online Sales. Experience working with marketplaces such as Amazon, Noon, Jumia, or similar platforms. Good knowledge of Microsoft Excel. Strong analytical and reporting skills. Good understanding of online sales and digital commerce. Good communication and coordination skills. Strong attention to detail and follow-up skills.