Energy Sales Advisor - Anti-Churn / Retention | Rabat (Morocco)

Company culture :

ADM Value is built around a collaboration-driven culture, with a strong focus on human relationships, trust and employee development. The company promotes close leadership that encourages support, accountability and team engagement. This people-centered culture is complemented by a strong performance mindset, reflecting a clear focus on results and commitment. A structured organizational approach reinforces operational efficiency, while innovation plays a more complementary role within the company.

Job :

Do you enjoy challenges, have negotiation skills, and like finding solutions tailored to customer needs? Join our teams as a Customer Retention Advisor.

Your mission is to contact customers who have expressed an intention to cancel, understand their expectations, and offer them the most suitable options to keep them as clients, while ensuring a quality customer experience.

Your main tasks

• Contact customers identified as being at risk of canceling.
• Analyze their needs and understand the reasons for their departure.
• Propose personalized solutions to optimize their contract and reduce their bill.
• Convince customers to continue their collaboration through adapted arguments.
• Ensure rigorous follow-up of cases until resolution.
• Achieve retention goals and follow defined procedures.
• Collaborate with internal teams to continuously improve service quality.
  

Required profile :

Profile Wanted
You are known for your ease in relating to others and your ability to persuade.

The ideal candidate has:

• An excellent level of French, both spoken and written.
• Previous experience in retention, loyalty, telesales, or customer relations is a real asset.
• Excellent listening, analysis, and objection handling skills.
• A strong focus on results and customer satisfaction.
• A passion for challenges and the desire to exceed objectives.
• Rigor, autonomy, and good teamwork skills.
  Social benefits and more
  By joining our team, you benefit from numerous advantages:
• Permanent Contract (CDI).
• Initial training fully paid.
• Salary package including a fixed salary and a performance-based bonus.
• Social security (CNSS) registration and health insurance (AMO) coverage.
• Access to many partnerships offering discounts on services, shops, leisure, and activities.
• A dynamic, friendly work environment that encourages professional growth.
  A possibility of flexible working hours, depending on business needs and your availability.
  Working hours
  Several work schedules are possible: Full-time vs. Flexible time
  Net Salary + bonuses
  Estimated salary package of over 6,000 DH net, composed of a fixed salary and a performance bonus