Customer Aspects Controller | Casablanca (Morocco)

Job :

We are looking for a "Customer Aspects Controller" profile with mastery of customer relationship management tools (CRM, business ERP...).

Main Missions:

Participate in the control and monitoring, carried out by the SPC-CS, of the customer management aspects of the SRM-CS, covering all aspects of the customer cycle from connection/subscription requests, to billing, to processing customer complaints and measuring the quality of service provided, while ensuring compliance with contractual and regulatory commitments towards customers in the Casablanca-Settat area; specifically:

• Analyze and monitor customer services provided by the SRM-CS
• Monitor compliance with customer-related contractual commitments based on contractual specifications
• Carry out on-site control missions and prepare mission reports
• Respond to customer complaints and prepare necessary analysis notes
• Launch and supervise audits initiated by the SPC-CS on customer aspects and prepare related reports and monitoring notes
  
• Experience in the distribution sector is a plus

Required profile :

Required Training and Skills:

• State-recognized "Bac+5" degree or equivalent in Management Control, Accounting, Management, Audit, or similar field.
• Professional experience of 5 years or more;
• Ability to analyze technical reports and customer indicator dashboards,
• Knowledge of service quality standards.

Desired Personality Traits:

• Organized and rigorous.
• Integrity and Availability.
• Analytical skills and Autonomy
• Teamwork skills.
• Excellent written and oral communication.