Customer Service Representative Fès | Fès (Morocco)

Job :

Join our leading company in the Distribution sector and seize the opportunity to become our next Customer Service Representative in Fès.

As an essential member of our team, you will actively contribute to achieving business goals by ensuring an exceptional customer experience and building customer loyalty.

Your main tasks will include:

• Welcoming and providing personalized advice to customers.
• Handling customer requests and complaints professionally.
• Following up on customer files and updating information.
• Participating in commercial and promotional actions.
• Contributing to achieving sales and customer satisfaction goals.

You will play a key role in maintaining trusting and lasting relationships with our customers.

Required profile :

A money transfer company is looking for customer service representatives in Bouskoura.

Tasks:

- Welcome, listen to, and advise customers in the branch.
- Identify needs and propose personalized solutions.
- Maintain a trusting relationship and ensure customer portfolio loyalty.
- Prospect for new clients.
- Contribute to customer satisfaction through the quality of service provided.

Required skills:

- Knowledge of sales and negotiation techniques.
- Good oral and written communication.
- Listening and communication skills.
- Customer-oriented and service-minded.
- Team spirit and rigor.
- Ability to manage priorities and stress.

Training and experience:

- Bac +2 / Bac +3 in Commerce, Management, Marketing, or equivalent.
- 1 to 2 years in a similar role (customer relations, sales, commercial service)

If you are passionate about customer relations and eager to grow in a dynamic environment, this position is for you!

Don't wait any longer and apply now by clicking on the "Send my CV to the recruiter" button.