Cluster Sales Manager
InterContinental Hotels Groupالسعودية
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تفاصيل الوظيفة
About the Role
As a Cluster Sales Manager at InterContinental Hotels Group, you will be responsible for developing and executing sales strategies to achieve and exceed revenue targets across multiple properties. This full-time role involves identifying new business opportunities, managing key accounts, and coordinating sales activities to maximize total cluster revenue. The position requires 3-5 years of relevant experience.
Key Responsibilities
- Develop and execute sales strategies to achieve and exceed the cluster's revenue targets.
- Identify and pursue new business opportunities across corporate, government, leisure, MICE, wholesale, and other market segments.
- Drive room nights, ADR, occupancy, and overall revenue contribution through effective account management and business development.
- Promote all assigned hotels and ensure business is appropriately distributed across the cluster based on availability, rates, and market demand.
- Monitor market trends, competitor activities, and customer requirements, recommending appropriate actions.
- Conduct regular sales calls, client visits, site inspections, presentations, and networking activities.
Account and Business Development
- Develop and maintain strong relationships with key corporate accounts, travel agencies, government accounts, and other strategic partners.
- Manage existing accounts to maximize production and identify opportunities for increased business.
- Proactively prospect for new accounts and develop a healthy pipeline of potential business.
- Identify new market segments and commercial opportunities for the cluster.
- Participate in sales blitzes, trade shows, exhibitions, roadshows, networking events, and other business development activities.
- Develop local and regional partnerships that can generate additional business for the hotels.
Cluster Coordination and Performance
- Work collaboratively with Sales, Revenue, Reservations, Marketing, and Operations teams across all assigned properties.
- Coordinate sales activities and ensure consistent implementation of cluster sales strategies.
- Share leads and business opportunities among the hotels to maximize total cluster revenue.
- Work closely with Revenue Management to understand demand patterns, market segmentation, pricing, and business mix.
- Monitor account production, room-night contribution, ADR, revenue, and other relevant commercial KPIs.
- Identify gaps against targets and implement corrective sales actions.
Customer Relationship Management
- Maintain a high level of customer engagement and ensure excellent service throughout the sales process.
- Handle customer concerns and coordinate with relevant departments to ensure timely resolution.
- Conduct regular client feedback sessions and identify opportunities to improve customer satisfaction and retention.
- Build long-term relationships with key decision-makers and business partners.
Sales Administration and Reporting
- Maintain accurate and up-to-date information in the hotel's approved CRM and sales systems.
- Prepare weekly and monthly sales activity reports.
- Maintain an updated account database, sales pipeline, call plans, and action plans.
- Track account production against agreed targets and identify opportunities for improvement.
- Ensure all sales activities comply with company policies, brand standards, and approved commercial procedures.
هذا الإعلان منشور على صبّار ويُعرض هنا مع الإشارة إلى المصدر. لا نتقاضى أي رسوم من الباحثين عن عمل. إذا كان الإعلان مسيئًا أو احتياليًا، أبلغنا.
