Crm Executive It System Integrator (sudan) Remotel

Job Summary

Job Description

Role Purpose

Own the client journey after deal confirmation ensuring visibility follow-up execution tracking and customer satisfaction through structured CRM usage coordination and reporting. The role reports directly to the CEO.

1. CRM Ownership & Client Visibility

• Track deal progress customer activity delivery status and open actions.
• Provide regular clear summaries highlighting progress delays inactive clients and unresolved items.
• Use CRM data to turn activity into insights and priorities.
• Own and maintain the CRM for confirmed deals and active clients.

2. Client Coordination Delivery & Payments

• Act as the main coordination point for clients after confirmation.
• Communicate execution status timelines and changes to customers.
• Track delivery progress and follow up on payments or discrepancies.
• Handle post-confirmation documentation such as contracts or formal letters when required.
• Escalate risks early to protect timelines and customer satisfaction.

3. Reporting Customer Intelligence & Growth Support

• Prepare structured updates covering deals clients execution and issues.
• Analyze client behavior to identify active inactive and under-engaged customers.
• Support business growth by coordinating client insights and contact lists for future outreach.

Qualifications :

Ideal Candidate Profile

• 3 years Experience in similar field
• Experience in CRM client operations or post-sales coordination roles.
• Strong follow-up communication and organization skills.
• Comfortable operating independently in a small team environment.
• Able to summarize complex activity into clear actionable updates.

Remote Work :

Yes

Employment Type :

Full-time

Key Skills

• Children Activity
• Editorial
• Gas Turbine
• Airlines
• Catia
• Asic

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