موظفين خدمة عملاء

Company Field: Car rental services. Job Tasks: Leading the complaints, suggestions, and customer satisfaction system. Measuring and improving customer satisfaction indicators (CSAT & NPS). Preparing executive reports and submitting recommendations. Participating in developing policies and procedures that raise the level of customer experience. Requirements: University degree in any major. Experience of 1 to 3 years in Customer Service. Communication and analysis skills. Ability to convert data into actionable recommendations. Proficiency in Excel, and experience with CRM systems is preferred. Benefits: You will have a direct impact on service development decisions. You will work with executive management to improve the entire customer journey. A fast-growing work environment that provides real development opportunities. A clear contribution to building the best customer experience in the car rental sector. Residents of October and Zayed (Work location is in Al-Hosary).

Additional Details

• Number of vacancies: 3
• Shift system: Morning and evening
• Benefits: Social insurance, overtime