مدير خدمات ما بعد البيع للسيارات

Key Responsibilities:

• Strategic Oversight: Develop and execute comprehensive after-sales strategies that align with global standards and local market needs.

• Operational Excellence: Streamline Administration and service processes to reduce turnaround times and enhance service quality.

• Financial Stewardship: Manage P&L, budgeting, and resource allocation to ensure sustainable growth and high ROI.

• Team Empowerment: Lead and mentor a diverse team of technical experts and service professionals, fostering a culture of continuous improvement.

• Customer Loyalty: Implement advanced Customer Relationship Management protocols to ensure industry-leading satisfaction scores.

Requirements

• Proven Leadership: You possess 10-20 years of deep experience in the automotive industry, specifically within after-sales and service operations.

• Strategic Expertise: Demonstrated mastery in Operations Management, Administration, and After-sales strategy.

• Management Level: You are a seasoned Senior Management professional with a track record of leading large-scale technical teams.

• Technical Proficiency: A strong background in Engineering - Mechanical/Electrical is essential to understand the complexities of modern automotive systems.

• Business Acumen: Expert-level skills in P&L Management, Budgeting, and Performance Metrics.

• Relationship Building: Exceptional Customer Relationship Management and Team Leadership abilities.

• Logistics Mastery: Proficiency in Supply Chain Management and Inventory Management to ensure parts availability and service continuity.