Card Fulfillment Manager

Key Responsibilities

Procurement & Vendor Negotiation: Lead the procurement process for card plastics and consumables. Negotiate pricing contract terms and Service Level Agreements (SLAs) with external card bureaus and carriers to ensure cost-efficiency without compromising quality.

PO & Financial Management:Own the Purchase Order (PO) lifecycle for the department. Issue track and reconcile POs with card providers ensuring all invoices align with delivered goods and negotiated rates.

Vendor Management: Serve as the primary point of contact for external partners. Monitor performance against SLAs regarding production lead times quality control and data security.

Inventory Control: Manage stocks of raw card plastics carriers (the paper the card is attached to) and collateral (inserts/envelopes). Forecast demand to prevent stockouts of specific card designs. Monitor the stock level of the Distribution Points.

Hub-and-Spoke Distribution:Design and oversee the logistics flow between the Central Hub (Warehouse) Regional Hubs and last-mile Distribution Points.

Inventory Rebalancing:Monitor stock levels across all nodes in the network. Execute Inter-Hub Transfers (IHTs) to move surplus stock from low-demand areas to high-demand regions minimizing dead stock.

Dynamic Replenishment:Establish Reorder Points (ROP) for each specific hub based on local lead times and historical demand. Ensure that no Distribution Point falls below safety stock levels.

Reverse Logistics: Manage the consolidation of expired defective or return-to-sender cards from various hubs back to a central point for secure destruction and recycling.

Production Oversight:Ensure the daily file transmission for card personalization is successful and that data integrity is maintained between the banks core system and the vendor.

Security & Compliance: Ensure all fulfillment processes comply with Mastercard and Meeza regulations and PCI-DSS requirements for handling sensitive PII (Personally Identifiable Information).

Skills & Qualifications

Experience:5 years in Banking Operations Card Services Procurement or Supply Chain Management.

Procurement Expertise:Proven experience in strategic sourcing vendor negotiation and managing PO systems within a corporate or banking environment.

Analytical Skills:Proficiency in Excel to track shipping volumes error rates unit costs and procurement budgets.

Communication:Advanced negotiation and interpersonal skills to manage high-value vendor contracts and cross-departmental stakeholders.

Technical Knowledge: Familiarity with EMV chip technology card personalization files and mailing systems preferred.

Compliance:Understanding of PCI-DSS KYC and AML regulations related to card shipping and vendor data handling is an advantage.

Why Join dopay

• Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets.
• Work with a dynamic and diverse team focused on innovation growth and delivering value to our clients and their employees.
• Competitive salary and benefits with opportunities for career growth and professional development.

If you are a proactive data-driven marketer who thrives on building customer relationships and driving long-term value wed love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!

Required Experience:

Manager

Key Skills

• Restaurant Experience
• Customer Service
• Employee Evaluation
• Management Experience
• Math
• Employment & Labor Law
• Sanitation
• Leadership Experience
• P&L Management
• Mentoring
• Supervising Experience
• Restaurant Management

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