رئيس إدارة علاقات العملاء وتجربة العملاء

Are you ready to lead the charge in revolutionizing customer relationships within the manufacturing sector? We are seeking a dynamic and visionary CRM Head to join our team on-site in Sharqia, Egypt. This is a high-impact leadership role where you will bridge the gap between Business Development, Customer Support, and Production to create a seamless, world-class customer journey.

The Role & Your Impact

• Strategic Leadership: You will design and execute a comprehensive CRM strategy that aligns with our manufacturing goals and business development targets.
• Customer Excellence: Oversee the Customer Care and Service departments to ensure every touchpoint exceeds expectations and builds long-term loyalty.
• Marketing Integration: Collaborate with marketing teams to leverage customer data for targeted campaigns and improved brand positioning.
• Data-Driven Growth: Utilize advanced CRM tools to analyze customer behavior, identify trends, and drive actionable insights for the Business Development team.

Team & Culture

Join a professional and fast-paced environment where innovation and efficiency are at the core of everything we do. As the CRM Head, you will be a key player in our leadership circle, fostering a culture of accountability, excellence, and customer-centricity. This is your opportunity to leave a lasting mark on a growing organization and shape the future of our customer relations.

Requirements

• Proven Expertise: You bring 3-7 years of professional experience in CRM management, customer service, or business development, ideally within a manufacturing or production context.
• Leadership Mastery: Demonstrated ability to lead teams and manage complex Customer Care operations at an Experienced career level.
• Technical Proficiency: Deep hands-on experience with CRM Software and a strong understanding of Marketing principles and data analytics.
• Strategic Mindset: A track record of developing and implementing successful Business Development strategies through effective customer relationship management.
• Location: Ability to work on-site in Sharqia, Egypt, providing direct leadership and collaboration with our production and support teams.