أخصائي دعم فني

Job description

• Technical support is provided to users, addressing issues related to devices and software.
• Technical faults are diagnosed, and appropriate solutions are implemented in a timely manner.
• Operational systems and software are installed, updated, and maintained.
• Assistance is provided to users facing network and internet connectivity issues.
• User accounts are managed, and access permissions are granted according to established policies.
• Requests for technical support are tracked, and issues along with actions taken are documented.
• Routine maintenance is conducted on devices to ensure their readiness for operation.
• Users are trained on the basics of safe system and device usage.
• Coordination with IT teams is maintained to resolve advanced technical issues.

Skills

• A degree in Information Technology or Computer Science or a related field.
• Practical experience of at least two years in technical support or information technology.
• Good knowledge of Windows operating systems and office applications.
• Familiarity with networking basics, printers, and peripheral devices.
• Understanding of information security principles and user account management.
• Ability to diagnose technical faults and resolve issues efficiently.
• Good communication skills and customer service orientation.