أخصائي مبيعات وخدمة عملاء B2B

• Handle B2B customer inquiries, requests, and complaints.

• Maintain strong and professional relationships with business clients.

• Follow up on orders, deliveries, and customer requirements.

• Handle after-sales activities, including customer follow-up, complaints, returns, and issue resolution.

• Coordinate with Sales, Operations, Logistics, and other departments to ensure smooth customer service.

• Follow up with customers to ensure satisfaction after delivery.

• Resolve customer issues professionally and efficiently.

• Maintain accurate customer records and follow up on pending cases.

• Prepare reports and provide updates on customer activities.

Requirements

• Bachelor's degree or equivalent

• 1–3 years of proven success in B2B sales or customer support roles.

• Previous experience B2B Sales techniques and a deep understanding of Customer Service excellence.

• Excellent communication and interpersonal skills.

• Strong problem-solving and follow-up skills.

• Good command of English, written and spoken.

• Good knowledge of Microsoft Office, especially Excel.

• Strong organizational skills and attention to detail.

• Ability to handle multiple tasks and work under pressure.