مدير حسابات كبار العملاء

Job description

• Manage a portfolio of key clients and build long-lasting relationships.
• Develop existing accounts and increase sales volume and revenue.
• Understand client needs and provide appropriate products or services.
• Prepare and execute specific plans for each key account.
• Monitor the sales cycle and negotiate pricing and commercial terms.
• Prepare pricing proposals and commercial offers in coordination with relevant departments.
• Track contracts and orders and ensure their execution according to established agreements.
• Monitor client satisfaction and address issues and complaints in coordination with specialized teams.
• Identify upselling and cross-selling opportunities within existing accounts.
• Seek new opportunities within client accounts and expand engagement scope.
• Monitor account performance and analyze sales, revenue, and profitability.
• Prepare regular reports on clients, sales, and future opportunities.
• Track key performance indicators KPIs related to accounts.
• Coordinate with sales, marketing, operations, and finance teams to ensure service delivery meets expectations.
• Monitor receivables collection in coordination with finance management as needed.
• Keep track of market trends and competitors that may impact clients and key accounts.
• Maintain an updated database of clients, opportunities, and commercial information.

Skills

• Bachelor's degree in Business Administration, Marketing, or Sales or a related field.
• Minimum 4 years experience in account management, sales, or business development.
• Proven experience in managing key clients and accounts.
• Strong ability to build relationships and maintain clients while developing business with them.
• Experience in negotiation and preparing proposals and commercial offers.
• Good knowledge of sales practices and client relationship management.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Experience with CRM systems is preferred.
• Strong communication, negotiation, and persuasion skills.
• Ability to analyze sales data and prepare reports.
• Fluency in English.