مستشار العملاء (لمتحدثي اللغة الإنجليزية بطلاقة)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With more than 1,000 team members across five offices, the company supports over 100 global partners with software development and analytics, digital solutions, business operations, and customer experience services. FlairsTech collaborates closely with clients in North America, Europe, the Middle East, and Africa, integrating with their teams to improve processes, outcomes, and productivity. The company’s success is strongly rooted in its people-focused culture, offering growth opportunities in a dynamic, multicultural environment.
Role Description The Customer Advisor (Fluent English Speakers) is a full-time, hybrid role based in Qesm El Maadi, with some flexibility to work from home. The role involves handling customer inquiries through various communication channels, providing accurate information, and resolving issues in a timely and professional manner. The Customer Advisor will guide clients through products and services, offer counseling on suitable options, and ensure high levels of customer satisfaction. Daily tasks include documenting interactions, following up on pending cases, escalating complex issues when necessary, and collaborating with team members to improve service quality. The role also requires adherence to performance targets, service level agreements, and internal policies.
Qualifications

• Strong customer-facing skills, including Customer Satisfaction and Customer Support, with a focus on delivering a positive experience.
• Experience in Customer Contact and Client Counseling to understand needs, provide guidance, and build long-term relationships.
• Excellent Communication skills in English (spoken and written), with the ability to explain information clearly and professionally.
• Ability to work effectively in a hybrid environment, manage time well, and adapt to changing customer and business needs.
• Previous experience in customer service, call centers, or support roles is preferred.
• Solid problem-solving skills, attention to detail, and a customer-centric mindset.
• Comfort with using CRM tools, ticketing systems, and basic office software.
• Relevant education in business, communications, or a related field is an advantage.